What our customers say
Below is a small sample of comments and testimonials from our customers. We have never had a complaint from a customer about the service at Comms Management. We have multiple services and products in all the samples below. Rather than us writing 'case studies' of the solutions we provided, we felt it more useful to show you what our customers say about us. What do you think?
"Not only have Comms Management helped me to reduce costs by identifying numbers no longer in use...they have handled every fault call we have reported with speed and efficiency, including out of hour’s emergencies, they have re-routed lines immediately in disaster recovery situations (for example, the summer floods to Rotherham in 2007), they have given us impeccable advice when required, and all the new line installations for the company are handled by them.… I cannot speak highly enough of everyone one I speak to within Comms Management.
For me they have become an extension of my own team. They are impeccably polite, honest, reliable, and efficient. As middlemen, in a congested market, they lead the way in the services they offer and the absolute benefit they will bring to your organisation."
IT Services Manager (UK & Ireland)
"Fugro Robertson is the largest Oil and Gas Consultancy in Europe … Comms Management met with staff from our IT and Site Services Departments, and produced a number of initiatives, which have resulted in a reduction in our costs of £100,000 over the past three years...Comms Management has regular quarterly meetings with myself and our IT Management Team, and is constantly reviewing our business to see if we can reduce costs further or embrace new technology...I have absolutely no hesitation in recommending the services of Comms Management to any company."
Head of Site Services
"I am writing to let you know how pleased I have been with the support, efficiency and professionalism that you and your colleagues have shown with the project I had to improve and consolidate our telecommunications.
What could have been a complex and difficult procedure instead became a smooth process moving from one provider to another. Not only was it virtually trouble-fee but, more importantly, we have made some very significant cost savings. Allied to this is that we now have one, reliable, point of contact. This was emphasised recently when we experienced some issues with our data communications. Even though this was not part of Comms Management remit, you still stepped in and helped resolve the problem. Customer service of this nature is a rare beast these days."
Group IT Manager
"Comms Management has advised on the availability/suitability of aspects of the new technologies being introduced to this complex area and has been a substantial contributor to the improvement in the financial performance of the internal switches, particularly at Dunstan Innovation Centre.
They have reviewed our existing billing arrangements, pinpointed where the charges were excessive and recommended appropriate courses of action...Throughout Comms Management has maintained a friendly and unpressured approach and I have no hesitation in recommending their services."
Innovation Centres Manager
"North Wales Victim Support is a Charity committed to providing emotional and practical support to victims and witnesses in North Wales...Comms Management provided us with solutions to meet not only our business requirements but also those of volunteers and witnesses needs...Comms Management continues to advise us regarding our telecommunication and computer systems and I would recommend them to other companies who are looking to tailor their own systems."
Head of Wales Services
Senior International Travel
"From our first meeting with Comms Management Ltd they have consistently advised and assisted us in several areas; from analysing the system we had in place, to changing our call carrier, to reviewing our mobile telephones, to re-assessing our maintenance cover and finally to updating our entire telephone systems....each process has been systematically approached with Comms Management’s pro-active involvement...We now feel that, although we still do not have a telecommunications expert on our payroll, we do have a more informed appreciation of our entire systems and, more importantly, one point of contact for all of our telecom issues."
St. David's Hopsice
"Based on my own personal dealings with Comms Management Ltd I would have no hesitation in recommending their services to any company."
"We recently updated our entire telecommunications infrastructure and had a new Avaya 406 telephone system installed by Comms Management...We chose Comms Management as our preferred supplier and consultancy to manage the changeover as we were aware of the company and were impressed with both the set up and the technologies they employ...The system installed by Comms Management has significantly improved our telecommunications systems and our efficiency in dealing with inbound service calls. It has also helped to reduce costs and enabled cost controls for the future...We have found Comms Management a very open and honest company and it is a pleasure to do business with such a professional and customer focused organisation. We have absolutely no hesitation in recommending them to any other company."
Head of Operations
"On behalf of Venture Wales I should like to thank you for your hard work and skill in providing us with a new and better mobile phone solution for our business. As a result of your efforts our 37 staff members can now phone any other staff member free of charge via our own mobile virtual private network...The result of your efforts has also been a significant saving in our bill for mobile communications. We look forward to your long-term assistance with ongoing consultancy on telecoms and IT-related issues. Many thanks."
"Having one single point of contact has been vital in ensuring that all our requirements are provided with a personal approach, and that they are dealt with promptly and correctly. Linney Cooper Ltd has no hesitation in recommending Comms Management to any businesses that demand a First Class personal communication service."
Many continue to pay significantly over the odds for their outbound phone calls because the annual cost of the telephone.
In this ever demanding world, video conferencing is becoming more popular and is now being used as an integral business tool.